Dear Customer,,,

To help us serve you, do not hesitate to contact us and provide us with complaints and notes regarding our service.

Any customer has the right to make any complaint related to the company and it is our responsibility to pay full attention to it, and to answer you as quickly as possible.

Methods to submit complaints:

     1. Complaint form through our website 
     2. Email (info@futureexchange.com).
     3. MailBox (PO Box 17995, Amman 11195, Jordan).
     4. Phone line (+962775530045).
     5. Fax (+96265530049).
     6. Visit our physical location Company, and submit the complaint in person to the Complaints Unit employee.

 - Complaints that do not bear a name or information, will be excluded.

 - You will be notified of receiving the complaint within (3) working days from the date of its submission.

 - You might be asked to provide us with any supporting documents .

 - You will be notified of the decision of the complaint within (10) working days from the date of its submission.

 - In some cases, further studies are required. So, it is possible that the period of notifying you regarding the decision may be extended, and will not exceed (30) working days from the date of submitting the complaint, and you will be provided with justification if applicable.

 - You have all the rights to resort to the judiciary or to the Central Bank of Jordan in the event of dissatisfaction with the solutions that were provided by our company.

You can contact the Central Bank of Jordan through the following means:

  1 - The website of the Central Bank: www.cbj.gov.jo

  2- Phone number (06-4630301)

  3- E-mail: fcp@cbj.gov.jo

You can send us your complaints via the website through the following link.  Complaints

                                                                          

Financial Consumer Protection (2)                                      Financial Consumer Protection (1)